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Eyes Wide Open

March 31, 2015   
When I called home this weekend for my weekly chat with Mom, she began telling me about her broken freezer. She said she went to get some tater tots, and noticed everything in the freezer section of the refrigerator had
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More Client Expectations

February 6, 2009   
“Learn who your client is, ask about their expectations, and listen to the answer.” That was how I closed my previous column, in which I detailed some of our experiences being on the client side of the fence, while building
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Great Expectations

November 1, 2008   
Do you know what your client expects from a project? Currently, we’re experiencing life from the client side of the fence, and learning from the experience. Thorburn Associates is expanding its offices in North Carolina. We grew, we ran out
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When is a Project a Success?

March 29, 2005   
When is a project a success? When it is done? When you are paid? When you have not had call backs? When you were not sued?! For us, it is when the customer is happy. We have given them something